Who am I?
I am Shashwat Prakash. I am a dedicated Software Engineer specializing in Web Development, Backend Development, and crafting Conversational AI Chatbots. With a strong foundation in Cloud platforms, I leverage my skills to create innovative and efficient solutions that drive business success and enhance customer engagement.
With over 5+ years of hands-on experience in Fullstack Web Development and a specialized focus in the Contact Center domain for 2 years, I bring a powerful blend of technical expertise and industry insight to every project.
I specialize in C#, .NET, and ReactJS, utilizing these technologies to architect scalable, impactful solutions. My skillset includes extensive work with AWS services like Lambda, Amazon Connect, LEX, S3, CloudFront, API Gateway, and Kinesis, all aimed at driving business success.
I have a proven track record of delivering customized solutions, including intuitive Agent Desktops for contact centers and intelligent Chatbots that streamline processes and enhance customer engagement.
As an AWS Certified Developer Associate, I am dedicated to continuous learning, always staying at the forefront of cloud technology advancements.
Recently, I’ve expanded my expertise into the exciting field of Generative AI for Conversational Chatbots, exploring advanced solutions with AWS Bedrock and ChatGPT. Tackling challenges head-on, I’m passionate about pushing the boundaries of technology to deliver meaningful, innovative results.
Let's connect and discuss how we can collaborate to drive innovation and elevate user experiences.
Web Development
Backend Development
Conversational AI
Contact Center Solutions
Database Management
Cloud Services
Generative AI
Version Control
Tools
AWS Certified Developer - Associate
I am an AWS Certified Developer - Associate, demonstrating my proficiency in designing, deploying, and maintaining applications on the Amazon Web Services (AWS) platform. This certification validates my expertise in key AWS services and best practices for developing scalable and highly available applications. With this certification, I am equipped to leverage AWS tools and technologies to drive innovation and efficiency in cloud-based projects.
Professional Experience
Throughout my career, I have been fortunate to work with leading companies, each providing unique opportunities to hone my skills and contribute to impactful projects. My journey in the tech industry has been marked by a commitment to excellence, continuous learning, and a passion for innovation.
Below is a detailed account of my professional experience with the organizations that have shaped my career.
- Worked on AWS Lambda, Connect, API Gateway, DynamoDB, S3, CloudFront, EventBridge
- Create and configure IVR Flows for Calls and Chat in Amazon Connect
- Integration of Amazon Connect CCP and Connect APIs into custom Contact Center application
- Integration of third parties application into custom Contact Center application
- Migration of old Web API application from .Net 4.5 to .Net 5 Web API
- Implement SAML2, and OIDC Authentication and Authorization by using OKTA and AWS Cognito
- Worked on AWS Lambda, Connect, API Gateway, DynamoDB, S3, CloudFront, EventBridge
- Integration of Amazon Connect CCP and Connect APIs into custom Contact Center application
- Integration of third parties application into custom Contact Center application
- Create and configure IVR Flows for Calls and Chat in Amazon Connect
- Developed backend services using .NET, C#, MySQL, and write xUnit Test Cases
- Created Web Application Frontend in Angular
- Investigate, and develop Web API in .Net Core with MySQL, and MongoDB
- Created Web Application Frontend in Angular
Project Highlights
An Admin portal for an e-commerce website, offering comprehensive visibility into all transactions, detailed product information, inventory management including the addition of new products, and real-time notifications of out-of-stock items.
Agenty is an ETL tool that enables the extraction of data from websites or web applications, transforms it to meet specific business requirements, and loads it into various destinations seamlessly.
An advanced ERP application designed to streamline the management of expenses, income, projects, tasks, HRMS, and more. This versatile tool enhances operational efficiency and provides comprehensive oversight for various business functions.
ADR (Amazon Device Repair) is a Chatbot Solution and Agent Desktop designed to support Customer Care Representatives (CSRs). This project streamlines customer interactions, enhancing efficiency and user experience by providing automated assistance and a robust interface for agents.
Zeta is a contact center application featuring an IVR self-service system and a customized Agent Desktop designed for Customer Care Representatives to enhance communication and customer support.
RevolOne is a comprehensive contact center application that includes an IVR system, and an advanced chatbot solution to support thier Insuarance Agents and enhance overall communication and customer service.
Professional Endorsements
Consistently demonstrates a deep understanding of their work and reliably meets deadlines. Their ability to tackle challenges head-on and contribute effectively to our projects is greatly valued. I appreciate their dedication and expertise.
Worked with Shashwat for more than a year. During that term, I noticed he had a deep understanding of how SDLC works. Always committed to his work and keen on helping his colleagues. I have learned a lot from him. Truly an inspiration to everyone around him!!!
Working with this individual is a rare opportunity to come across; a self-driven natural leader with exceptional teamwork spirit and ethics. It was indeed a great pleasure working alongside this Software Developer at Genpact as a teammate. Their ability to oversee all teams and complete assigned tasks on time was particularly impressive to me.
Dedicated and a very good person to work with his passion and knowledge about his domain is amazing. I worked with him for around a year and half and I learned a lot.