Shashwat Prakash
Helping enterprises, contact centres, and product teams eliminate rigid IVR menus, long queues wating time, and manual agent workflows — by building Voice AI, AI Agents, and Generative AI solutions on AWS that work at scale.
About Me
AWS Conversational AI & Contact Center AI Expert
I am an AWS Conversational AI Engineer and Contact Center AI Specialist with 6+ years of experience architecting and deploying enterprise-grade AI solutions. I specialize in building intelligent Voice AI, IVR automation, and Generative AI applications on AWS that transform how enterprises communicate with their customers.
From designing Amazon Connect IVR flows and building Nova Sonic real-time voice AI to developing RAG pipelines, AI Agent systems with tool-calling, and Prompt Engineering frameworks — I deliver end-to-end conversational AI solutions that drive measurable business impact. My work at PwC US involves building production AI systems using AWS Bedrock, Amazon Lex, Amazon Q in Connect, and AWS AgentCore.
- 🎙️Voice AI & IVR AutomationProduction Amazon Connect IVR flows, Nova Sonic real-time voice, AI voicebots
- ✨Agentic AI & Tool CallingAutonomous AI agents with multi-step reasoning, function/tool calling, and orchestration
- 🔍RAG Pipelines & Prompt EngineeringKnowledge-augmented retrieval, vector search, context-aware AI responses
- ☁️Serverless AI on AWSLambda, API Gateway, DynamoDB, Bedrock — scalable, cost-efficient AI infrastructure
Core Competencies
Additional Skills
Why Clients Trust Me
Proven outcomes, fast response, and the right technology expertise to deliver high-value products and AI systems.
AWS Certified Developer
AWS Certified
Validated cloud expertise for reliable architecture and managed deployments.
Years Experience
6+ Years
Deep hands-on experience delivering enterprise AI and cloud systems.
AI Projects Built
8+
Conversational AI, chatbots, RAG pipelines, and autonomous agent systems.
Cloud Projects Delivered
10+
AWS-native deployments across Connect, Lambda, Bedrock, and serverless stacks.
Response Time
24h
Fast, professional follow-up so clients can move forward without delay.
Technologies
AWS, React, Python
Modern stacks that power scalable frontends, backends, and Cloud & AI infrastructure.
Experiences
PwC US
Senior Associate — AWS Conversational AI & Contact Center Engineer
- Worked on AWS Connect, LEX, Lambda, DynamoDB, S3, Bedrock, and AgentCore
- Designed and developed IVR Flows for Calls and Chat in Amazon Connect
- Integrated Amazon Q in Connect and Bedrock AgentCore Gateway as MCP server for tool calling and response generation in IVR flows
- Developed Lex Bot which acts as admin interface to update the configuration of the system for calls and chat flows in Amazon Connect
- Create Amazon Lex bots as admin interfaces for dynamic configuration of IVR flows and chat contact flows
- Implemented AI Agents and AI Prompt with Guardrails. And integrated MCP for Tool Calling which trigger EKS application
Genpact
Consultant — Amazon Connect & Contact Center AI Engineer
- Migrated of old Web API application from .Net 4.5 to .Net 5 Web API and developed new features in the application
- Implemented SAML2, and OIDC Authentication and Authorization by using OKTA and AWS Cognito
- Worked on AWS Lambda, Connect, API Gateway, DynamoDB, S3, CloudFront, EventBridge, and Amazon Connect Wisdom for contact center solutions
- Integrated of Amazon Connect CCP and Connect APIs into custom Contact Center application
- Integrated of third parties application into custom Contact Center application such as Zeta Customer Support Centre for banking customer data, C&R Software Debt Manager for debt portfolio data, and Aqueon Softphone for telephony
- Designed and developed IVR Flows for Calls and Chat in Amazon Connect with integration of Amazon Connect Wisdom for real-time knowledge retrieval during calls
Agenty Analytics Pvt Ltd
Software Engineer
- Designed and developed backend web APIs using .NET, C#, MySQL, and write xUnit Test Cases
- Developed frontend application using Angular with clean component architecture and responsive UI
Sigma Infosolutions Pvt Ltd
Associate Software Engineer
- Developed REST Web APIs in .NET Core with MySQL and MongoDB for scalable enterprise applications
- Developed Angular frontend applications with clean component architecture and responsive UI
Professional Credentials
Industry-recognized certifications validating expertise in AWS, Generative AI, and AI Agent development.
AWS Certified Developer – Associate
Validates expertise in developing, deploying, and debugging cloud-based applications using AWS services. Covers core services like Lambda, DynamoDB, API Gateway, S3, and IAM — directly aligned with building scalable serverless and AI-integrated architectures.
View on CredlyDeploy an Agent with Agent Development Kit (ADK)
Demonstrates hands-on proficiency with Google's Agent Development Kit (ADK) for building, orchestrating, and deploying autonomous AI agents. Covers multi-agent architectures, tool integration, and production-grade agent deployment — core skills for modern Generative AI and AI Agent pipelines.
View on CredlyStreamline Application Development with Gemini CLI
Certifies practical use of Gemini CLI to accelerate application development workflows with AI-assisted coding, debugging, and code generation. Reflects proficiency in integrating Gemini-powered tooling directly into engineering workflows for faster, smarter software delivery.
View on CredlyFeatured Projects
Real-world systems spanning Voice AI, Amazon Connect, and enterprise cloud architecture.
More projects coming soon.
Services
Offering a range of services to meet your business needs, from web development to advanced Generative AI solutions.
What Colleagues Say
Feedback from engineers, consultants, and leaders I've worked alongside.
Worked with Shashwat for more than a year. During that term, I noticed he had a deep understanding of how SDLC works. Always committed to his work and keen on helping his colleagues. I have learned a lot from him. Truly an inspiration to everyone around him!!!
Working with this individual is a rare opportunity, a self-driven natural leader with exceptional teamwork spirit and ethics. It was indeed a great pleasure working alongside this Software Developer at Genpact as a teammate. Their ability to oversee all teams and complete assigned tasks on time was particularly impressive to me.
Shashwat is an extremely hard-working and talented software engineer. He quickly grasps new technologies and adapts to them with ease. He consistently provides the best solutions to complex problems, and it has been a pleasure working with him.
Let's work together
Tell me about your project and I'll get back to you within 24 hours with a tailored approach.