AWS Conversational AI & Contact Center AI Engineer specializing in enterprise-grade Voice AI, IVR Automation, Generative AI Applications, and Intelligent AI Agent Systems.
6+ years delivering production-grade solutions on Amazon Connect, AWS Bedrock, Amazon Lex, Nova Sonic, and RAG Pipelines for enterprise clients.
I am an AWS Conversational AI Engineer and Contact Center AI Specialist with 6+ years of experience architecting and deploying enterprise-grade AI solutions. I specialize in building intelligent Voice AI, IVR automation, and Generative AI applications on AWS that transform how enterprises communicate with their customers.
From designing Amazon Connect IVR flows and building Nova Sonic real-time voice AI to developing RAG pipelines, AI Agent systems with tool-calling, and Prompt Engineering frameworks — I deliver end-to-end conversational AI solutions that drive measurable business impact. My work at PwC US involves building production AI systems using AWS Bedrock, Amazon Lex, Amazon Q in Connect, and AWS AgentCore.
Senior Associate — AWS Conversational AI & Contact Center Engineer
Consultant — Amazon Connect & Contact Center AI Engineer
Software Engineer
Associate Software Engineer
Industry-recognized certifications validating expertise in AWS, Generative AI, and AI Agent development.
Validates expertise in developing, deploying, and debugging cloud-based applications using AWS services. Covers core services like Lambda, DynamoDB, API Gateway, S3, and IAM — directly aligned with building scalable serverless and AI-integrated architectures.
View on CredlyDemonstrates hands-on proficiency with Google's Agent Development Kit (ADK) for building, orchestrating, and deploying autonomous AI agents. Covers multi-agent architectures, tool integration, and production-grade agent deployment — core skills for modern Generative AI and AI Agent pipelines.
View on CredlyCertifies practical use of Gemini CLI to accelerate application development workflows with AI-assisted coding, debugging, and code generation. Reflects proficiency in integrating Gemini-powered tooling directly into engineering workflows for faster, smarter software delivery.
View on CredlyAI Agents Deployed
Production-grade agentic systems deployed across enterprise environments
Agent Accuracy
Consistent performance in complex multi-step reasoning tasks
Cost Reduction
Operational efficiency gains through intelligent automation
Conversations
Natural language interactions processed and resolved
Gen AI Projects
Diverse applications spanning multiple domains and industries
Daily Tokens
High-volume token processing maintaining performance standards
Uptime SLA
Reliable AI infrastructure with minimal downtime
Years AI
Deep expertise in AI/ML architecture and deployment
Offering a range of services to meet your business needs, from web development to advanced Generative AI solutions.
End-to-end Conversational AI solutions using Amazon Connect, AWS Bedrock, and Amazon Lex. Design intelligent chatbots, NLP pipelines, and AI-powered contact center automation for enterprise environments.
Build production-grade AI-powered IVR systems, real-time Voice AI using Nova Sonic, and intelligent voicebots for customer support automation. Full speech-to-text and TTS pipeline integration.
Design autonomous AI Agent systems with multi-step reasoning, Tool Calling, function calling, and external API orchestration using AWS AgentCore and Bedrock foundation models.
Build production Generative AI applications, knowledge bases, and AI-powered workflows. Leverages AWS Bedrock, foundation models, and serverless infrastructure for scalable deployments.
Architect retrieval-augmented generation (RAG) systems, vector database integrations, semantic search, and optimized Prompt Engineering frameworks for accurate, context-aware AI outputs.
Deploy scalable, cost-efficient serverless AI infrastructure using AWS Lambda, API Gateway, DynamoDB, and S3. Expert in event-driven architectures and AWS cloud-native AI deployments.
Full-stack contact center transformation: CCP integration, custom agent desktop development, real-time analytics, and SAML2/OIDC authentication for enterprise-grade deployments.
Build fast, accessible, SEO-optimized UIs with strong Core Web Vitals. Experienced with Next.js App Router, Tailwind CSS, and building AI-powered web application frontends.
Design secure, scalable REST and GraphQL APIs with authentication, rate limiting, and AI integrations. Expertise in NestJS, .NET Core, Node.js, and Python backend services.
Schema design and query optimization for high-throughput AI workloads. Expertise in DynamoDB, OpenSearch, MongoDB, PostgreSQL, and vector database solutions for RAG systems.
Optimize AI response latency, token efficiency, and cloud resource costs. Proficient in LLM caching strategies, CDN optimization, and serverless cold-start reduction.
Ensure production reliability for AI systems with automated testing, AI workflow validation, and type-safe end-to-end testing across conversational AI pipelines.
A showcase of real-world systems spanning contact center platforms, AI chatbots, and enterprise applications.
Conversational AI chatbot and agent desktop for Amazon Device Repair using Amazon Connect, Generative AI, and Agentic AI automation. Automates Customer Care Representative workflows, reducing handle time and improving customer experience through intelligent self-service and AI-assisted agent support.
Enterprise contact center AI solution featuring Amazon Connect IVR automation and a tailored agent desktop for Customer Care Representatives. Implements AI-powered call routing, real-time Voice AI self-service flows, and seamless telephony integration to improve contact center efficiency.
Comprehensive Contact Center AI application for RevolOne Insurance featuring IVR automation, Conversational AI chatbot, and AI agent support tools. Streamlines insurance workflows through Generative AI-powered customer interactions and intelligent agent assistance.
Designed and developed an admin portal for an e-commerce platform, providing real-time visibility into transactions, product details, and inventory management. The system includes features for adding new products and instant notifications for out-of-stock items, enabling efficient inventory control and operational oversight.
Developed an ETL tool for extracting data from websites and web applications, transforming it to align with business requirements, and loading it into multiple destinations. This tool streamlines data integration and supports various data formats and APIs.
Built an advanced ERP application that centralizes management of expenses, income, projects, tasks, and HRMS. The system offers comprehensive dashboards and reporting to enhance operational efficiency and provide oversight across business functions.
“Consistently demonstrates a deep understanding of their work and reliably meets deadlines. Their ability to tackle challenges head-on and contribute effectively to our projects is greatly valued. I appreciate their dedication and expertise.”
“Worked with Shashwat for more than a year. During that term, I noticed he had a deep understanding of how SDLC works. Always committed to his work and keen on helping his colleagues. I have learned a lot from him. Truly an inspiration to everyone around him!!!”
“Working with this individual is a rare opportunity, a self-driven natural leader with exceptional teamwork spirit and ethics. It was indeed a great pleasure working alongside this Software Developer at Genpact as a teammate. Their ability to oversee all teams and complete assigned tasks on time was particularly impressive to me.”
“Dedicated and a very good person to work with his passion and knowledge about his domain is amazing. I worked with him for around a year and half and I learned a lot.”
Tell me about your project and I'll get back to you within 24 hours with a tailored approach.