Who am I?
I am Shashwat Prakash, a results-driven AI specialist with deep expertise in Generative AI, Agentic AI, RAG Systems, Telephony, and Conversational AI development.
Over 6+ years, I've architected and deployed cutting-edge AI solutions that transform customer experiences and drive operational efficiency. My portfolio includes:
- ✨ Agentic Chatbots — Autonomous systems that reason, decide, and act with minimal human intervention
- 🎙️ Intelligent Voice Assistants — Production-grade telephony solutions with natural conversation capabilities
- 🔍 RAG Solutions — Knowledge-augmented retrieval systems delivering accurate, contextual AI responses
- 💼 Enterprise Integrations — Seamless AI deployment across contact centers and customer support platforms
Key Impact: My solutions have reduced support costs by 40%+, powered 10+ production projects, and been featured in AWS re:Invent demonstrations. I'm passionate about leveraging AI to build adaptive, scalable systems that redefine what's possible in conversational technology.
Key Achievements
40%+
Support Cost Reduction
10+
Production Projects
6+
Years Experience
AWS
Certified Developer
AI Specializations
Agentic AI
Build intelligent agents that reason and act autonomously
Generative AI
Leverage LLMs and foundation models for creative solutions
RAG Systems
Knowledge-augmented retrieval for accurate AI responses
Telephony & IVR
Voice-enabled conversational AI and contact center solutions
Agentic AI
Generative AI & LLMs
RAG Systems
Conversational AI
Telephony & IVR
Cloud Services
Others
AWS Certified Developer - Associate
I am an AWS Certified Developer - Associate, demonstrating my proficiency in designing, deploying, and maintaining applications on the Amazon Web Services (AWS) platform. This certification validates my expertise in key AWS services and best practices for developing scalable and highly available applications.
Professional Experience
Throughout my career, I have been fortunate to work with leading companies, each providing unique opportunities to hone my skills and contribute to impactful projects. Below is a detailed account of my professional experience.
- Worked on AWS Connect, LEX, Lambda, DynamoDB, S3, Bedrock, AgentCore
- Create and configure IVR Flows for Calls and Chat in Amazon Connect
- Integration of Amazon Q in Connect and Bedrock AgentCore Gateway as MCP server for tool calls
- Create Lex Bot which acts as admin interface to change the cofiguration of the system for calls and chat flows in Amazon Connect
- Migration of old Web API application from .Net 4.5 to .Net 5 Web API
- Implement SAML2, and OIDC Authentication and Authorization by using OKTA and AWS Cognito
- Worked on AWS Lambda, Connect, API Gateway, DynamoDB, S3, CloudFront, EventBridge
- Integration of Amazon Connect CCP and Connect APIs into custom Contact Center application
- Integration of third parties application into custom Contact Center application
- Create and configure IVR Flows for Calls and Chat in Amazon Connect
- Developed backend services using .NET, C#, MySQL, and write xUnit Test Cases
- Created Web Application Frontend in Angular
- Investigate, and develop Web API in .Net Core with MySQL, and MongoDB
- Created Web Application Frontend in Angular
Project Highlights
An advanced contact center solution powered by AWS Bedrock and Amazon Connect, featuring Agentic AI with tool use, intelligent IVR flows, real-time analytics, and multi-channel chatbot support for 40%+ support cost reduction.
A Retrieval-Augmented Generation system leveraging vector databases and semantic search to provide accurate, context-aware responses. Implements document processing pipelines and real-time knowledge retrieval for enterprise support systems.
A sophisticated multi-agent system with autonomous agents handling different business processes. Features agent-to-agent communication, tool use orchestration, reasoning capabilities, and workflow automation across complex business scenarios.
End-to-end conversational AI solution using Claude and OpenAI LLMs with advanced prompt engineering, fine-tuning, and context management. Deployed across web, mobile, and voice channels with multi-language support.
A voice-enabled agentic AI system integrated with Amazon Connect and AWS Lex, featuring real-time transcription, sentiment analysis, and intelligent call routing. Includes custom agent desktop for CSR assistance and real-time intervention.
A React-based agent desktop powered by Agentic AI, providing CSRs with AI-suggested responses, contextual information retrieval, and automated ticket routing. Seamlessly integrates CRM, knowledge base, and real-time customer sentiment analysis.
Testimonials
Consistently demonstrates a deep understanding of their work and reliably meets deadlines. Their ability to tackle challenges head-on and contribute effectively to our projects is greatly valued. I appreciate their dedication and expertise.
Worked with Shashwat for more than a year. During that term, I noticed he had a deep understanding of how SDLC works. Always committed to his work and keen on helping his colleagues. I have learned a lot from him. Truly an inspiration to everyone around him!!!
Working with this individual is a rare opportunity to come across; a self-driven natural leader with exceptional teamwork spirit and ethics. It was indeed a great pleasure working alongside this Software Developer at Genpact as a teammate. Their ability to oversee all teams and complete assigned tasks on time was particularly impressive to me.
Dedicated and a very good person to work with his passion and knowledge about his domain is amazing. I worked with him for around a year and half and I learned a lot.